Customer Satisfaction & Right of Withdrawal
At Mila Móda, your satisfaction is our priority. We want every purchase to be a pleasant experience for you. If something isn't quite right, we're here to help you find a quick and suitable solution!
1. Do you have questions about sizes or products?
Are you unsure about choosing the right size, cut, or material? Our customer support will be happy to advise you before placing an order (or after its delivery).
Email: info@milamoda.sk
Response time: We strive to respond within 24 hours.
2. What to do if you are not satisfied with your order?
If the item delivered to you doesn't fit or doesn't meet your expectations, there's no need to worry. Email us at info@milamoda.sk and we will find a solution (for example, exchanging for a different size).
💡 Tip for faster processing: Always include your order number in the email. This helps us immediately locate your details and saves unnecessary messages.
3. Complaints and quality issues
We ensure the high quality of our products, but if your package arrives damaged or you discover a material defect, we want to rectify it as soon as possible.
How to proceed with a quality complaint:
Send us an email at info@milamoda.sk.
In the subject line, include: Complaint + [Order Number].
Attach a clear photo of the damage or faulty detail.
Thanks to the photo, we can immediately assess your case and offer you a suitable solution without delay (a new item, compensation, or a refund).
4. Information on the right of withdrawal
(In accordance with legislative amendments from June 19, 2026)
In accordance with applicable legislation, as a consumer, you have the right to withdraw from the purchase agreement without giving a reason within the statutory period of 14 days. If you wish to exercise this right, please respect the following conditions:
Origin of the right of withdrawal: The statutory 14-day period for withdrawal from the contract begins only from the moment the shipment is physically delivered and the delivery status in the tracking system (Track & Trace) is officially marked as "Delivered". If the shipment is still in transit, it is not possible to prematurely initiate the withdrawal process.
Costs of returning goods: When exercising the right to withdraw from the contract without giving a reason, all costs of returning the goods (shipping/postage) are borne by the customer.
Procedure: After the package is delivered, simply contact us at info@milamoda.sk with your order number and your intention to withdraw from the contract. We will then send you precise instructions and the address for returning the goods.
At Mila Móda, your satisfaction is our top priority. We want every purchase to be a pleasant experience for you. If something isn't quite to your liking, we're here to help you find a quick and suitable solution!
1. Do you have questions about sizes or products?
Are you unsure about choosing the right size, cut, or material? Our customer support will be happy to advise you before placing your order (or after its delivery).
Email: info@milamoda.sk
Response time: We aim to respond within 24 hours.
2. What to do if you are not satisfied with your order?
If the delivered item doesn't fit or doesn't meet your expectations, don't worry. Write to us at info@milamoda.sk, and we'll find a solution (for example, an exchange for a different size).
💡 Tip for faster processing: Always include your order number in the email. This will help us instantly look up your details and save unnecessary extra messages.
3. Complaints and quality issues
We strive for high quality in our products, but if your package arrives damaged or you discover a material defect, we want to rectify it as soon as possible.
How to proceed with a quality complaint:
Send us an email at info@milamoda.sk.
In the subject line, state: Complaint + [Order Number].
Attach a clear photograph of the damage or defective detail.
Thanks to the photo, we can immediately assess your case and offer you a suitable solution without undue delay (a new item, compensation, or a refund).
4. Information on the right of withdrawal from the contract
(In accordance with legislative regulation of June 19, 2026)
In accordance with valid legislation, as a consumer, you have the right to withdraw from the purchase agreement without giving a reason within the statutory period of 14 days. If you wish to exercise this right, please observe the following conditions:
Commencement of the right of withdrawal: The statutory 14-day period for withdrawal from the contract begins only from the moment the shipment is physically delivered and the delivery status in the tracking system (Track & Trace) is officially marked as "Delivered". If the shipment is still in transit, it is not possible to initiate the withdrawal process prematurely.
Costs of returning goods: When exercising the right to withdraw from the contract without giving a reason, the customer bears all costs for returning the goods (shipping/postage).
Procedure: After the package is delivered, simply contact us at info@milamoda.sk stating your order number and your intention to withdraw from the contract. We will then send you precise instructions and the return address.
