30-day returns
At Mila Móda, we believe in one thing: you should always feel good about your purchases. That's why we give you 30 days. Not satisfied? Simply return the item – no unnecessary complications. The clothes must fit you perfectly, and their purchase should not pose any risk.
- Mila
Mila Móda
Frequently Asked Questions
The average delivery time is 2 to 3 business days. As soon as we ship your package, we will send you an email with a tracking number (Track & Trace).
We apologize for the inconvenience! Please contact our customer service at [email address] within 48 hours of delivery. Include your order number and photos of the damaged goods. We will resolve the issue immediately.
Once your return is received and inspected, we will refund your money using the same payment method you used for the purchase, within 5 to 7 business days.
Returns are completely free of charge with us! Contact our customer service or report a return via our e-shop and we will send you a free return label.
You may return the goods without giving a reason within 30 days of their delivery. The goods must be unworn, unwashed, in original condition, and with original tags and packaging.
Yes, goods purchased at a discount or using a discount code are subject to the same conditions, and you can return them without any problems within 30 days.
No problem! If the item doesn't fit or doesn't meet your expectations, please write to us at info@milamoda.sk. In the email, please remember to include your order number. Our team will be happy to help you with an exchange for a different size or with the return process.
As a consumer, you have the legal right to withdraw from a purchase agreement without giving a reason within 14 days. In order to exercise this right, we kindly ask you to adhere to the following conditions:
- When the right applies: The right to withdraw from the contract begins to run only from the moment the package has been physically delivered and the status of the shipment is marked as “Delivered” in the tracking system (Track & Trace).
- When the right does not apply: If the shipment is still in transit, the contract withdrawal process cannot be initiated prematurely.
- Costs: When returning goods without giving a reason, the customer bears the costs of return transport/postage.
For detailed information, the complete procedure, and the return form, click here.
